In c-stores, cleanliness is everything. Sarah Diaz, a Shine Associate at Family Express, dedicates her entire day to it.
After a year of working as a sales associate for the Indiana-based retailer, Sarah joined the company’s Shine Team, a group that travels between Family Express locations and deep cleans hard-to-reach or sometimes overlooked areas inside and outside the store.
“My day typically begins with a full walk-around of the exterior of the store. I check for any overflowing or loose trash, ensure the fuel pumps are clean and in good condition, and look for anything that appears damaged or out of place,” she said. “I then do a full walk-through of the store, making sure to check for details that others may miss, like under counters and in back rooms. I travel between multiple locations and my work can vary widely depending on the needs of the store, which could include deep cleaning car washes and restrooms, steam cleaning walls or floors, or tackling other detailed cleaning projects that help keep our guests ‘wowed.’”
Why she loves working in convenience
I love the daily customer interaction and the opportunity to provide excellent products and experiences. This industry offers constant opportunities for growth, and it is a place where you can truly start in an entry-level role and build a meaningful career over time. This job is fun, fast-paced and full of opportunity. You meet a wide variety of people every day. No two shifts are ever quite the same.
What she finds fulfilling about her job
What I enjoy most is connecting with people. For many guests, we are their first stop on their way to work, and I love being able to help start their day on a positive note. Whether that is sharing a laugh over coffee, offering a friendly greeting or simply listening when someone needs to talk, those moments matter. I believe those small interactions create a ripple effect. When someone leaves our store feeling seen, valued or a little happier, that positivity carries forward into their day and into the community around them.
Her favorite day at work
The annual Family Festival stands out as one of my favorite experiences. I have never worked for a company that hosted an all-expenses-paid family night like this before. Families got to enjoy go-karts, laser tag, arcade games, raffle prizes and a great dinner together. Each year has a fun theme and people really get into dressing up. The fireworks and light show at the end make it an unforgettable celebration. It truly feels like a night designed to bring everyone together.