In convenience, one of the biggest human resource challenges is hiring great team members who will grow (and grow with) the business. With issues like ghosting—failing to appear for a first scheduled shift with no explanation—now spooking managers everywhere, hiring can be a daunting task. To help convenience retailers navigate this market, the NACS State of the Industry Compensation Report collects recruitment and retention metrics of full- and part-time sales associates as well as managers.