Looking Backward—and Forward

January 2023

Feature

Looking Backward—and Forward

The NACS 2022 Convenience Voices survey finds today’s c-store shopper wants the store they know and love—but better.

Sometimes what is old is new again, and for convenience stores, shoppers want their beloved convenience store of old (pre-2020). But at the same time, the shopper has changed, and they expect the c-store to not only change with them and meet their evolving needs but also be a step ahead of them, providing them with innovation and even more convenience, according to results of the 2022 NACS Convenience Voices survey, conducted July 10 through September 10.