C-store operators face tight margins, lean teams and rising expectations for uptime—from dispensers and in-store equipment to EV charging. When assets go down, the costs show up fast in lost gallons, missed trips and higher service spend. Titan Cloud helps retailers connect maintenance, compliance, fuel analytics and supply planning in one platform. NACS Media spoke with Adi Raz, Vice President of Product and Data Science, about what that looks like in practice.

What does a modern, scalable maintenance approach look like?

A modern approach shifts from reactive firefighting to proactive, planned maintenance. Start with the basics: Schedule preventive work and inspections, and track what’s due, overdue or failed so issues don’t surface too late.

Next, connect the data. Many retailers still manage assets, service calls, vendors and inspection records in separate places, making it hard to see what’s happening across the network. A scalable approach creates one view of asset health, work orders, contractor performance, response times, downtime and costs—so teams can spot repeat issues and improve over time. Titan Cloud brings fuel and nonfuel maintenance together in one platform, from dispensers and refrigeration to car washes and EV chargers.

Finally, focus on patterns. Knowing what fails most often—and where—helps reduce downtime, lower operating costs and drive fewer repeat failures and faster fixes.

WhIch analytics should operators prioritize?

Operators should prioritize analytics that help them make better decisions every day—not analytics that simply add more data. A good test is: “What changed, what matters and what should I do next?” If analytics don’t answer that, they’re not doing their job.

That’s why exception-based reporting matters. Most operators don’t need a screen full of numbers—they need the few alerts that truly count, like unusual consumption, unexpected inventory movement or equipment behavior that signals a problem. When analytics surface the right exceptions, teams can focus fast instead of getting buried in noise.

Analytics also need to connect to action. If a dashboard flags an issue but doesn’t trigger a workflow—like creating a work order, routing it to the right person or providing troubleshooting context—it isn’t very useful. Done right, analytics reduce alert fatigue, speed response and help teams stay ahead of downtime and loss.

Where do you see the biggest opportunities to reduce runouts, emergency deliveries and inefficiencies in fueling?

It starts with reliable forecasting. Runout prevention depends on understanding demand and adjusting as conditions change. Forecasting doesn’t have to be complicated, but it should update as new signals come in—so operators can see which tanks are trending toward runout and which sites are at risk.

The second big opportunity is loss and variance detection. Knowing fuel is missing is only step one: operators need to identify why—leak, theft, process gaps or bad data—so they can address root cause and protect margin.

Forecourt performance is another area where small issues become big costs. Slow dispensers, underused nozzles or declining equipment health can hurt throughput and customer experience—insights that help prioritize maintenance where it matters most.

Finally, exceptions should drive action. If a tank hasn’t had transactions in an unusual amount of time, the system should flag it quickly. The biggest value comes when fuel insights connect to maintenance workflows so teams can move from detection to resolution without hunting for answers.

How can retailers and distributors improve fuel supply resilience?

Resilience comes from better visibility and faster decision-making. Supply planning starts with forecasting—because it’s hard to plan deliveries if you don’t trust the demand signal. From there, teams need a way to manage constant change, like shifting allocations, terminal delays, storms or traffic disruptions that can quickly throw off even a good plan.

Next is making smarter lift decisions: where to buy fuel and when. Titan Cloud’s Best Buy tool helps teams adjust decisions based on pricing, freight, allocations and inventory—so planners aren’t relying on guesswork.

Then comes routing and dispatch. With real-time visibility and optimization, operators can reduce empty miles, use drivers and trucks more efficiently and minimize last-minute changes. If a route is impacted mid-day, teams can adjust faster instead of scrambling.

Across maintenance, fuel analytics and supply planning, the goal is the same: Keep assets running, reduce surprises, and protect margin—without adding complexity or headcount.